FAQs

Frequently Asked Questions

What makes Translator Gifts different from other gift stores?

We're the only gift store dedicated entirely to people who translate the world — translators, language teachers, musicians, dancers, visual artists, and language learners. Every product we stock has been chosen because it resonates with this community. You won't find yoga bands or kitchen knives here.

Do you offer personalised gifts?

Yes — personalisation is one of our specialities. Many of our products can be engraved, printed, or embroidered with a name, a meaningful phrase, or a language-inspired design. Browse our Personalised Gifts collection for options.

How long does personalisation take?

Personalised items typically require an extra 2–3 working days of production time before dispatch. The estimated delivery date shown at checkout will account for this.

Do you ship internationally?

Yes, we ship worldwide. International orders typically arrive within 7–14 working days depending on your location. See our full Shipping Policy for details.

What if my gift arrives damaged?

Please contact us within 48 hours of delivery at hello@translatorgifts.com with a photo of the damage. We'll send a replacement or issue a full refund immediately.

Can I return a personalised item?

Personalised items cannot be returned unless they arrive damaged or were made incorrectly due to an error on our part. Please review your personalisation details carefully before placing your order.

How do I use a discount code?

Enter your discount code in the "Discount" field at checkout. Only one discount code can be applied per order. Codes cannot be combined with other offers.

I need a gift urgently — what are my options?

Select express delivery at checkout for 1–2 working day dispatch. If you need something same day, please contact us and we'll do everything we can to help.

Do you offer gift wrapping?

Gift wrapping is available on selected products. Look for the gift wrap option on individual product pages.

How do I contact you?

Email us at hello@translatorgifts.com. We aim to respond within 24 hours on working days (Monday–Friday).